Supplier Engagement HE Tool

Action Plan for Branagan flooring limited

Last Updated: 21 November 2019

We have used the issues you have selected to suggest some actions to help improve your sustainability performance. You can remove actions if they are not relevant to your business, or add your own actions to this list.

The action plan is likely to form part of discussions between the universities or purchasing consortia and clients during contract review meetings.  We encourage you to update your progress on these actions and to add evidence that shows how you are demonstrating progress and improvement.  Please feel free to share this action plan with colleagues within your business and your clients.

Social Impacts

Actions you select here will help increase your NETpositive impact on society. Indicate against actions from this list whether they are in progress, are ready to start or have already completed.

Your issues Your action plan
1

Improving staff wellbeing and mental health is important to us

All businesses have obligations to meet Health and Safety requirements but an efficient and responsible business really understands the difference a happy and healthy workforce can make - not least to its bottom line! Select this issue to explore actions to help you go beyond compliance or to share your existing good practice in this area.

  • Go beyond Health and Safety compliance

    A basic approach to ensuring the Health and Safety of yourself and your staff is expected from all suppliers. Going beyond minimum compliance means fully understanding your risks and being pro-active. You can get support here as well as inspiration and training resources here

    Completed

    Action status last updated: 11 July 2017

    We are CHAS accredited

    Evidence last updated: 11 July 2017

2

We are interested in (or are currently) employing apprentices or providing work placements

Employing apprentices equips young people with vital skills and supports social cohesion within the local community. Your business may be able to get funding to pay for the training of an apprentice.

  • Provide short-term work placements

    Your business may be unable to support a full time apprenticeship programme but it could still offer work experience on shorter placements. Schemes are usually run locally so try your nearest College or University as a starting point.

    Completed

    Action status last updated: 11 July 2017

    We are looking for new apprentices as the two we had have now qualified

    Evidence last updated: 16 July 2018

3

Customer feedback is important to us

All businesses are subject to customer scrutiny. An efficient and responsible business will understand the importance of responding positively to feedback from its customers. Negative feedback will be viewed as an opportunity to improve processes or practices and positive feedback as a success story to share.

  • Be transparent about your customer feedback

    Customers respect businesses who are willing to admit their mistakes; it demonstrates honesty and an eagerness to improve customer experience. They are also encouraged by positive feedback provided by others. Having a transparent approach to managing your feedback as part of your communications can therefore be a great way to enhance your reputation.

    Completed

    Action status last updated: 11 July 2017

    As part of our quality control we send feedback surveys to our customers and log the results

    Evidence last updated: 11 July 2017

  • Have a meaningful process for dealing with customer feedback.

    A meaningful process for dealing with customer feedback will be clear and transparent for your customers as well as your staff. It will be clear what actions and responses have been provided and there will be a culture of learning from negative feedback as well as sharing positive feedback broadly.

    Completed

    Action status last updated: 11 July 2017

    We take on board any negative feedback and take action - reporting back to our customers what has been done.

    Evidence last updated: 16 July 2018

4

We make work accessible to people from all backgrounds

Discriminating against potential job candidates, or employees based on the protected characteristics detailed in the Equality Act 2010 including: age, sexual orientation, gender, disability, race and socio-economic background leads to an unequal workplace environment and is breaking the law. An equitable workplace will generally have a high level of morale, which leads to better customer satisfaction

  • Organise informal workplace talks around equality, diversity and inclusion

    Inviting an expert speaker into your workplace can be an easy way to keep yourself up-to-date on what is important with regards to diversity. These can be linked to your industry and also support staff cohesion more generally.

    Completed

    Action status last updated: 11 July 2017

    Toolbox talks held with staff. We have an equality and diversity policy which all staff have engaged with.

    Evidence last updated: 21 July 2017

Economic Impacts

Actions you select here will help increase your financial resilience, reduce your business risk and generate a positive impact on the wider economy. Indicate against actions in this list whether they are in progress, are ready to start or have already completed.

Your issues Your action plan
1

We keep up to date with new technology or approaches to working so we can identify innovation or gains in efficiencies

New technologies or innovative approaches are often crucial to positioning and competitiveness. An efficient and responsible business understands the benefits that come from being efficient with resources.

  • Keep up-to-date with new developments within your sector

    Businesses should make an effort to seek out new innovations within their sector, especially in relation to resource or process efficiency. Are there new options that can future-proof your company from rising costs? Are your customers keen that you offer new and improved products and services. Keeping up-to-date can be crucial.

    Completed

    Action status last updated: 11 July 2017

    Regular meetings with suppliers ensure that we are constantly up to date with innovations in the industry

    Evidence last updated: 11 July 2017

2

We are keen to communicate with our customers

An effective and responsible business understands that customers can be your biggest supporters and so it is important to communicate openly and honestly with them.

  • Ensure your staff can be responsive

    Your staff are often at the front-line when it comes to communicating with your customers. Make sure that communications messages are disseminated clearly and effectively so that messages are consistent no matter which messenger is used. Training for front-line staff is likely to be essential to ensure this happens consistently.

    Completed

    Action status last updated: 16 July 2018

    Talks are given on how to interact with customers and to report back to head office

    Evidence last updated: 16 July 2018

  • Understand that communication is a two-way process

    Find ways to ensure your customers can communicate with you and respond to the stories you are sharing with them. Social media can be a great way to establish dialigue with your clients but an old-fashioned feedback form can be just as effective. Think about what will work for you and your customers.

    Completed

    Action status last updated: 11 July 2017

    As part of our quality control we send feedback surveys to our customers and log the results

    Evidence last updated: 11 July 2017

3

We are always looking for ways to win new business

All businesses need a strategy for future growth; financial sustainability is as important as environmental or social sustainability. Responsible businesses are just as keen to win new business, to grow and expand.

  • Ensure your business is 'tender ready'

    Being pro-active about positioning your business to respond to tenders with fast turnaround times can be especially important to smaller organisations. The good news is there is help you can access to make this happen for your business.

    Completed

    Action status last updated: 16 July 2018

    We are registered on a number of tender sites, members of GMCC, FSB And BNI which I regularly attend

    Evidence last updated: 21 November 2019

Environmental Impacts

Actions selected in this sector will help increase your environmental sustainability. Indicate against actions from this list whether they are in progress, are ready to start or have already completed.

Your issues Your action plan
1

Our business generates different types of (non-food) waste

Excellent businesses understand their waste streams and take steps to manage them proactively. This is not only better for the environment, as resources can be re-used or recycled rather than being sent to landfill but better waste management is also likely to save you money. Waste may also actually be a procurement issue; looking at purchasing choices to reduce waste at source can result in less waste being produced (which would reduce associated waste disposal costs). Select this issue to explore actions to help you think about understanding and managing waste or to provide information about how you already do this effectively.

  • Engage for waste reduction success

    Helping your staff, customers or other stakeholders understand how you are trying to reduce waste will help them to help you. Encouraging re-use or sharing can create a culture of efficiency and reduce running costs. Consider who can help think about waste at the point of purchasing to reconsider use of disposables or to avoid over-ordering. Training staff on waste reduction is also a great way to get them involved.

    Completed

    Action status last updated: 11 July 2017

    Toolbox talks and encouraging staff to separate waste into the relevant containers ensures that we keep landfill to a minumum. We have just changed waste provder to JWS .

    Evidence last updated: 16 July 2018

  • Plan for waste reduction

    Understanding your waste streams will help you work out how to reduce the amount you produce. This could mean buying different products, finding ways to re-use certain items or increasing recycling rates. Having a plan to reduce waste will help you monitor progress and you can share it with others.

    Completed

    Action status last updated: 11 July 2017

    Members of Recofloor, CRUK . We send uplifted carpet tiles to Interface / Tarkett. Vinyl to Recofloor. All other waste to JWS where it is all separated and as little as possible is sent to landfill.

    Evidence last updated: 16 July 2018

  • Understand your waste streams

    Understanding the waste your activity produces and why it is produced is an important first step to reducing it. There are a range of tools that can help you with this process, this one from WRAP may be a good starting point.

    Completed

    Action status last updated: 11 July 2017

    We recycle as much as possible and send very little to landfill,

    Evidence last updated: 21 July 2017

2

Our goods (or our people) travel

Whether your people or your goods travel there are impacts on health and wellbeing, the environment and, of course, the bottom line. Select this issue to explore actions suggesting sustainable travel options for your business or to provide information about your existing activities in this area.

  • Explore your sustainable travel options

    An efficient and responsible business will be striving to reduce dependence on polluting vehicles, exploring low carbon options and sourcing goods and services locally where possible. This will have environmental benefits, promotes health and wellbeing as well as impacting on your bottom line. Start by considering if the need for travel is business critical and then explore the most sustainable options that meet your needs. Useful starting points for your planning include Sustrans and the Energy Saving Trust.

    Completed

    Action status last updated: 11 July 2017

    All travel is essential as we need to fit flooring on sites. We aim to minimise travel to assess sites and organise them in such a way that wasteful journeys are not taken

    Evidence last updated: 21 July 2017

  • Offer sustainable travel options

    Whether updating your fleet, encouraging lift sharing or remote working for your staff or incentivising certain kinds of travel there are ways to make travelling sustainably part of your culture. Highlighting public transport options for your visitors, having somewhere for staff to store bikes securely or considering a government-supported cycle-to-work scheme might all be ways you can support sustainable travel. Try to extend the range of sustainable travel options you promote over time and think about linking to regional plans where possible.

    Completed

    Action status last updated: 11 July 2017

    Electric vans have been investigated but they are currently not suitable due to weight limits and distance travelled before charging. This is something which we are monitoring on a regular basis as the automotive industry progresses we have just enlarged our fleet and have purchased smaller and more economical vans.

    Evidence last updated: 21 July 2017

  • Share sustainable travel stories

    Sharing positive stories helps create a positive culture either among your staff or with your customers. You can use them to demonstrate how new behaviours are being encouraged and report on benefits. Even the smallest initiatives can be an excuse to tell a positive story about your business.

    Completed

    Action status last updated: 16 July 2018

    We now have trackers in all our vehicles and the reports are used to examine driving behaviour and routes taken to minimise environmental impact.

    Evidence last updated: 16 July 2018

  • Understand the travel impacts of your business

    Determine what moves from A to B as part of your business operations and exactly how things are transported. This will help you develop a baseline for your sustainable travel plan or simply help you make the most obvious changes to your business practice. Even if road travel is critical to your business efficiencies are possible. Read about Eco-driving or explore energy efficient products.

    Completed

    Action status last updated: 11 July 2017

    Wherever possible jobs are arranged to minimise the amount of journeys made

    Evidence last updated: 11 July 2017

1

We are keen to communicate our environmental or sustainability commitments and performance

Having sustainability policies and plans embedded within your business provides an opportunity for you to communicate your ambition and progress. This might help you demonstrate leadership in your sector, align with your customers' values or simply enhance your position in the marketplace. Select this issue to explore ways to communicate your sustainability journey or to share your existing good practice.

  • Demonstrate progress against this action plan

    At least one of your customers has encouraged you to use this tool to generate an Action Plan. The simplest way to keep them informed is to update it regularly with your progress. You can also use the 'EXPORT PLAN' button at the bottom of the page to send it directly to individuals, such as potential new customers. You could also add it to your website, if you have one, to make a more public statement.

    Completed

    Action status last updated: 11 July 2017

    Manchester University

    Evidence last updated: 16 July 2018

  • Measure environmental impacts across your business

    A business can investigate its environmental performance offsite as well as on-site. Making step-wise efficiency improvements within your supply chain can help businesses to sell their products more competitively, increasing market share.

    Completed

    Action status last updated: 11 July 2017

    Our waste is sent to Recofloor, Tarkett / Interface and JWS. we received waste transfer notes for all so that we can accurately measure our impact on the environment

    Evidence last updated: 16 July 2018

2

We are keen to manage our response to the challenge of sustainability in a structured and transparent manner

How an organisation manages its response to sustainability is an important indicator of its commitment. It also demonstrates an understanding of how sustainability interacts with core business practice. Governance structures need to include sustainability, which may require adapting them or even creating new ones. A well-developed governance structure usually makes it easier to set targets and report on and celebrate your sustainability activities.

  • Establish a governance structure to strategically manage your commitment to sustainability

    Your governance structure will depend not only on the size and scale of your business but also how it is structured. Governance can range from a small group of staff to external committees with dedicated staff. It is also acceptable to embed sustainability into existing governance structures. Consider diversity and inclusion as part of developing your governance structures to ensure a range of voices are heard and scrutiny comes from a range of perspectives.

    Completed

    Action status last updated: 21 November 2019

    ISO 9001 and 14001

    Evidence last updated: 21 November 2019

3

We set (or want to set) targets to improve our sustainability

Setting clear, measurable targets is an important element of any organisation's commitment to sustainability. Targets to reduce your negative impacts will be important but a more holistic view will also demonstrate your commitment to society and the economy. Select this issue to consider how best to use targets in your business or to capture how you already do this effectively.

  • Develop an environmental or sustainability policy

    A policy is a simply written statement outlining your organisation's commitment to managing environmental or sustainability impacts. It outlines the key areas of your business you hope to improve and so can include environmental, social and/or economic considerations and targets. You could use this Action Plan as the basis of your policy as it provides an overview of sustainability areas for you to focus on.

    Completed

    Action status last updated: 21 November 2019

    Accredited to ISO 14001

    Evidence last updated: 21 November 2019

  • Share sustainability stories of your business

    A simple blog post, a conversation with your customers or an update on your website is enough to share your progress, large or small. Think about developing a case study to showcase your work. Even the smallest initiative can be an excuse to tell a positive story about your business.

    Completed

    Action status last updated: 16 July 2018

    Report added to website. www.branaganflooringltd.co.uk

    Evidence last updated: 16 July 2018