Supplier Engagement HE Tool

Action Plan for EFG European Furniture Group Ltd

Last Updated: 14 October 2024

This is your sustainability action plan based on the issues and impacts you have selected as being relevant to your business.
The questions in the ‘About your business’ section of the Tool are scored.
A range of answers has been provided for each question in each section and each answer is scored with the maximum obtainable as follows:
Modern Slavery – maximum score 15
Ethical Business Practice – maximum score 31
Climate Emergency – maximum score 20
Equality Diversity and Inclusion - maximum score 20
Social/Community Contribution – maximum score 17
Maximum Score = 103

The allocation of levels enables your university/consortia clients to understand your progress on the issues contained in the action plan. A description of the levels is below:
Level 1: Early stages of your sustainability journey with lots of scope for improvements 20% of total score
Level 2: Some good practice in certain areas, with the opportunity to develop further 20-50% of total score
Level 3: Demonstrates a very good understanding of sustainability and social value related to your business practice 50-80% of total score
Level 4: Best in class, this demonstrates a comprehensive commitment to running a sustainable business 80-100% of total score


Level: Level 4
Score: 83

Social Issues and Impacts

Actions you select here will help increase your NETpositive impact on society. Indicate against actions from this list whether they are in progress, are ready to start or have already completed.

Your issues Your action plan
1

We should know more about where the things we buy come from and how they are made

Every product we buy has a story attached to it; how it is made, what it is made from, who has made it and where it has travelled from. These stories all have both positive and negative impacts. Select this issue to explore how to embed responsible purchasing in your business or to share your own approach.
  • Make a public commitment relating to ethical or responsible purchasing

    A simple sustainable procurement commitment (buying 'greener' or more ethical products or services ) can be used to communicate what is important to your business. You may use certified products or services or choose to have your own certified. A public commitment demonstrates to your customers how you consider and address the impacts within your supply chain. Include them as part of your sustainability approach and report on progress accordingly.

    Completed

    Action status last updated: 28 March 2023

    Responsible procurement is important to our business. That's why we have a procurement commitment to provide greener and more ethical products and services ongoing. We supply a vast range of certified products and sustainable services to help our clients make great choices for their organisation and the planet. As part of our sustainable approach, we consider and address the impacts within our supply chain ongoing through supplier audits and assessments, offering advise on improvements on an individual supplier basis. We track the sustainable credentials of our core portfolio and report on the progress of this annually within our Social & Environmental Impact Report. Read here: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 28 March 2023 View History

  • Understand the impacts of the products your business buys

    There is a business risk attached to not having any understanding of your supply chain. There may also be opportunities to source more ethical or environmentally sound alternatives (those which produce less waste, have a lower carbon footprint, use less raw materials or are produced with less damage to the environment, and where good labour practices are followed). The starting point is understanding where the products your business depends upon come from and how they are made and transported. Don't be afraid to ask questions of your own suppliers.

    Completed

    Action status last updated: 28 March 2023

    EFGUK have invested in 5 projects in the last 12 months that have given us a comprehensive understanding of our environmental & social impacts, 3 of which have made a large contribution to the understanding we have right down to the product level. 1. Completion & Submission of our B-Corp Assessment. This process highlighted to us the many product and services that we are already providing our customers on a day-to-day basis, from products produced using renewable or recyclable materials to services that support product reuse there is lots that we can do and are doing to support our customers in making educated decisions. 2. Calculation our Scope 1,2 & 3 Impacts. Within this project we have been able to develop a reliable tool for carbon capture within the commercial interiors sector, which we are in the penultimate stages of having verified by Lancaster Universities Eco Innovation Lab aswell as our industry body FIRA. This not only allows us to provide full transparency and understanding of our own manufactured product and Tier One supply chain - but can also allow us to capture our whole Scope 3 supply chain effectively including our Tier Two suppliers. 3. Creating an annual Impact Report as a public platform for our commitments, keeping us publicly accountable for ongoing improvement. As part of our first report we wanted to identify where we are today. How sustainable is our current portfolio? We report on the progress of this annually within our Social & Environmental Impact Report. Read here: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 28 March 2023 View History

2

We could do more to engage and develop our staff

Engaged staff are assets to your business; when they understand what you are trying to achieve they can help make it happen. Sustainability is linked to staff development as it forms part of organisational process and practice.
  • Make sustainability part of your staff development process and practice

    Clearly articulating your values and aspirations is a first step to ensuring everyone understands what is expected of them. Staff can then be supported to demonstrate how they put these into practice. Evidence could then be gathered and shared either formally or informally as part of your communications, performance review or reward processes.

    Completed

    Action status last updated: 05 November 2021

    EFG have shared our corporate goals and aspirations with regards to CSR for over 10 years. Every colleague is encouraged through their personal development plans to identify areas where they and the company can reduce the impact on the community and environment. Every employee is able to take up 2 paid community days for volunteering per year The colleague lead Community and Charities Committee has owned and driven our community and charitable activities since 2020

    Evidence last updated: 09 February 2021 View History

  • Show appreciation

    Happy staff are productive and motivated staff and sometimes getting the small things right can make a big difference. A culture of celebrating and rewarding success can create a positive organisational culture. Find simple and effective ways to reward the positive and the benefits will be felt throughout your business.

    Completed

    Action status last updated: 05 November 2021

    EFG will review our full benefits package by July 2021. This will be a colleague lead initiative. EFG have the following bonus structure in place: Annual bonus based on company profitability Thank you bonus for all colleagues where customers have thanked them for going the extra mile. 2 days a year paid volunteer days to work in the local community

    Evidence last updated: 09 February 2021 View History

  • Talk about the values and aspirations of your business

    However small your team, make sure everyone knows how they contribute to the values and aspirations of the business. If you are a team of one think about how you communicate your own values or behaviours with your customers and clients. Sharing this plan could be a simple starting point and an annual meeting to brainstorm ideas together could help kick things off.

    Completed

    Action status last updated: 28 March 2023

    EFG have a clear Vision, Mission and Values in place developed by our colleagues. This is published through a variety of platforms and reinforced through quarterly company updates and colleague 121's. We have clear stated objectives for sustainability improvement that are embedded in every decision we take. You can read more about our values within our Social & Environmental Impact Report. Read here: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 28 March 2023 View History

3

We could do more work with smaller businesses and/or the Voluntary, Community and Social Enterprise (VCSEs) sector

Micro, small and medium-sized businesses (MSMEs) or those providing products and services as social enterprises add significant value to communities. Supporting them supports local employment and maximises community benefit.
  • Review your procurement practices to support access by MSME and VCSEs

    The government has commited to making access to public contracts easier for SMEs and civil society organisations Consider how your procurement processes could be updated to reflect this accessibility. This could include targeting marketing of opportunities so they reach this audience, streamlining your procurement processes or sharing examples of successful relationships with these organisations to promote your activity.

    Not started

    Action status last updated: 05 November 2021

  • Implement an MSME and VCSE outreach programme

    Targeted outreach activity could include Meet the Buyer events, networking opportunities, business clubs or similar engagement delivered to encourage attendance by MSMEs and/or VCSE organisations.

    In progress

    Action status last updated: 05 November 2021

    We have joined our local Chambers and are actively networking within it

    Evidence last updated: 05 November 2021 View History

1

Customer feedback is important to us

All businesses are subject to customer scrutiny. An efficient and responsible business will understand the importance of responding positively to feedback from its customers. Negative feedback will be viewed as an opportunity to improve processes or practices and positive feedback as a success story to share.
  • Be transparent about your customer feedback

    Customers respect businesses who are willing to admit their mistakes; it demonstrates honesty and an eagerness to improve customer experience. They are also encouraged by positive feedback provided by others. Having a transparent approach to managing your feedback as part of your communications can therefore be a great way to enhance your reputation.

    Completed

    Action status last updated: 05 November 2021

    We now send weekly feedback surveys to customers who have recieved a delivery or install. The purpose of this is to collate real time and immediate feedback based around our overall service, from sales to order input to delivery and installation and finally invoicing. We distribute this internally on a monthly basis and use it as a tool to share positive feedback or improved statistics online.

    Evidence last updated: 05 November 2021 View History

  • Have a meaningful process for dealing with customer feedback.

    A meaningful process for dealing with customer feedback will be clear and transparent for your customers as well as your staff. It will be clear what actions and responses have been provided and there will be a culture of learning from negative feedback as well as sharing positive feedback broadly.

    Completed

    Action status last updated: 05 November 2021

    EFG log all feedback and have regular internal weekly reviews of all issues with a view to improving our processes. We share the feedback with our customers directly. And have launched a new website during 2021 which provides a further vehicle for customer communication

    Evidence last updated: 28 March 2023 View History

2

We make work accessible to people from all backgrounds

Discriminating against potential job candidates, or employees based on the protected characteristics detailed in the Equality Act 2010 including: age, sexual orientation, gender, disability, race and socio-economic background leads to an unequal workplace environment and is breaking the law. An equitable workplace will generally have a high level of morale, which leads to better customer satisfaction
  • Organise informal workplace talks around equality, diversity and inclusion

    Inviting an expert speaker into your workplace can be an easy way to keep yourself up-to-date on what is important with regards to diversity. These can be linked to your industry and also support staff cohesion more generally.

    Completed

    Action status last updated: 14 October 2024

    EFG have an internal initiative to find a provider of Toolbox talks across a range of HR related topics. This is due to report back by December 2021. Throughout 2021 we have had toolbox talks provided by individual departments and outsiders. Our last town hall in October was supported by the Domestic Abuse Workplace Scheme who educated us about how to look out for signs of an abuse victim within the workplace and how best to support and signpost them to specialist services.

    Evidence last updated: 05 November 2021 View History

  • Employ more people from disadvantaged groups

    Consider if your recruitment process and practice could be improved to help you employ more people from disadvantaged groups. You may be able to provide support that improves the chances of care-leavers, ex-offenders or long-term unemployed to access opportunities.

    Completed

    Action status last updated: 05 November 2021

    We are currently taking part in the government funded Kickstarter Scheme, to place out of work young people into work placements for learning & development with the view to full time work.

    Evidence last updated: 05 November 2021 View History

3

Improving staff wellbeing and mental health is important to us

All businesses have obligations to meet Health and Safety requirements but an efficient and responsible business really understands the difference a happy and healthy workforce can make - not least to its bottom line! Select this issue to explore actions to help you go beyond compliance or to share your existing good practice in this area.
  • Go beyond Health and Safety compliance

    A basic approach to ensuring the Health and Safety of yourself and your staff is expected from all suppliers. Going beyond minimum compliance means fully understanding your risks and being pro-active. You can find support on the HSE website

    Completed

    Action status last updated: 05 November 2021

    EFG have in place a comprehensive H and S Policy and systems that is accredited to Safe Contractor and Construction Line. EFG are reviewing our position with regards to ISO 45001 with a view to implementing and gaining certification by end 2021

    Evidence last updated: 09 February 2021 View History

  • Develop a 'Mental Health at Work' plan for your organisation

    Create a workplace culture that supports good mental health benefits for everyone. The human cost of poor mental health is considerable but there are also business costs associated with poor performance. The Stevenson Review provides a comprehensive starting point with many no-cost or low-cost options that can be introduced to help support a thriving workforce.

    In progress

    Action status last updated: 05 November 2021

    In September our full staff took part in a Shape Survey - reporting on all aspects of an individuals mental and physical health and the factors both in and out of the workplace that can effect this. Following the results of this report we will be consulting with Shape on changes we can make to the work environment, new policies and support we can put in place to improve the Mental Health of our staff.

    Evidence last updated: 05 November 2021 View History

  • Provide access to resources which support wellness and good mental health

    Providing mental health resources in the workplace could save a life. The NHS signposts to a range of support and resources you could make accessible to staff or visitors.

    Completed

    Action status last updated: 28 March 2023

    In September our full staff took part in a Shape Survey - reporting on all aspects of an individuals mental and physical health and the factors both in and out of the workplace that can effect this. Following the results of this report we made changes to the work environment, and implemented new policies to improve the Mental Health of our staff. Read more about this journey in our latest Social & Environmental Impact Report: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 28 March 2023 View History

4

We have an opportunity to make a positive contribution in our local community

Organisations are likely to have a range of positive or negative impacts on their immediate locality; a responsible business will strive to understand what these impacts are. They will then seek to reduce any negative impacts and make the most of opportunities to enhance the positive impacts they could have.
  • Support the vulnerable in your community

    The vulnerable in your community might be the elderly, at-risk youth, migrants or others living in isolation. Supporting or developing schemes to support these groups might be an activity you can link to staff volunteering or community outreach initiatives.

    Completed

    Action status last updated: 28 March 2023

    Teardrops our local charity supports the vulnerable in our community. EFG support them each year with volunteering and fundraising initiatives.

    Evidence last updated: 05 November 2021 View History

  • Support homelessness and rough sleeping initatives in your area

    The national Rough Sleeping Strategy outlines ambitions to eradicate homelessness by 2027 and there are likely to be local inititives in your area. Consider how your organisation could contribute to these local efforts.

    Completed

    Action status last updated: 05 November 2021

    EFG commit a percentage of profits to charity initiatives each year. Teardrops is our local shelter and has been a chosen charity by our employees for 3 consecutive years. Our team members often volunteer for their soup kitchens and run a Christmas initiative for warm clothes and childrens toys in place of our secret santa.

    Evidence last updated: 05 November 2021 View History

  • Develop a volunteering or community engagement plan

    Many organisations already have a strong reputation for supporting community activities. From wildlife conservation or growing projects such as Britain in Bloom to volunteering at food banks or youth clubs. Consider how you can maximise your community contribution through your staff engagement programme.

    Completed

    Action status last updated: 05 November 2021

    We have had a charity comity established since 2020 which help to maximise our contribution to great causes in the community through a staff engagement programme.

    Evidence last updated: 05 November 2021 View History

5

We want to support our community to develop skills and experience

A skilled community benefits everyone. There are opportunities to help individuals in every community acquire skills that support environmental, social and economic development.
  • Support skills development initiatives for disadvantaged groups

    Your business might be able to make a real difference locally by participating in work-experience schemes with more challenging audiences. These might equip young people, ex-offenders or other disadvantaged groups with new skills at the same time as improving the local area. Both the Princes Trust and the Career Transition Partnership have information to explore this.

    Completed

    Action status last updated: 05 November 2021

    EFG are working with our local Chambers of Commerce to put in place a number of Placements during 2021. With one role already being fulfilled by our local Kickstarter Scheme.

    Evidence last updated: 05 November 2021 View History

  • Support skills development initiatives for schools and colleges

    From careers fairs to work experience placements there are likely to be a range of ways you can support skills developments in conjunction with local schools and colleges. The Young Enterprise Scheme is a well-established example.

    Completed

    Action status last updated: 05 November 2021

    Our Marketing Manager is part of the Padgate Academy's alumni network, part of a Future First initiative to inspire pupils and provide role models for young people within the community.

    Evidence last updated: 05 November 2021 View History

  • Support low-carbon skills development in the community

    Low-carbon skills across the whole of society are essential to meet the ambition of a zero-carbon future. A significant social value contribution your organisation can make is via outreach programmes and partnering locally to support skills development around carbon literacy. Consider if this is relevant to your organisation and how you could provide access to low-carbon training and/or development for the communities where you operate.

    Not started

    Action status last updated: 05 November 2021
6

We are interested in (or are currently) employing apprentices or providing work placements

Employing apprentices equips young people with vital skills and supports social cohesion within the local community. Your business may be able to get funding to pay for the training of an apprentice.
  • Provide short-term work placements

    Your business may be unable to support a full time apprenticeship programme but it could still offer work experience on shorter placements. Schemes are usually run locally so try your nearest College or University as a starting point.

    Completed

    Action status last updated: 05 November 2021

    EFG have worked with our local Chambers of Commerce to put in place a number of Apprentice positions during 2021-2022 EFG are open to providing graduate short term placements and internships ongoing.

    Evidence last updated: 28 March 2023 View History

Economic Issues and Impacts

Actions you select here will help increase your financial resilience, reduce your business risk and generate a positive impact on the wider economy. Indicate against actions in this list whether they are in progress, are ready to start or have already completed.

Your issues Your action plan
1

We want to be part of a robust, resilient and ethical supply chain

Ensuring strong business relationships are formed with suppliers is key to maintaining and developing trust along your supply chains. An effective and responsible business will be keen to share its values with its suppliers for mutual benefit.
  • Embed a commitment to social value within your supply chain

    Part of demonstrating social value for your customers is delivering it with your suppliers. Consider how you can support your suppliers to consider their social value as part of your own procurement processes. This could be as simple as encouraging them to develop a Social Value Action Plan (like this one) for their organisation too.

    Not started

    Action status last updated: 05 November 2021
2

We could do more to improve the formal relationships with our staff

Getting the balance right between getting good value from staff and paying them fairly can be tricky. An efficient and responsible business understands people are an asset and that a little effort spent on sensible employment practices can maximise both efficiencies and profits.
  • Offer wider benefits to employees

    Businesses can attract and retain skilled individuals by offering a package of employee benefits. Benefit schemes can motivate and reward workers, or attract new talent without adding to salary costs. Can you offer flexible working or access to training as part of a package of employee benefits?

    Completed

    Action status last updated: 05 November 2021

    EFG are a committed member of the Living Wage Foundation and remunerate our employees accordingly. We have committed to 2 paid charity days per employee per year to integrate our social value objectives with our commitment to greater employee well being. We provide bonuses for customer and supplier 'Thank Yous', rewarding excellence in customer service. We also provide bonuses for behavioural change including car sharing and electric car leasing. We will be reviewing our benefits scheme ongoing to ensure ongoing alignment with our strategic goals.

    Evidence last updated: 16 February 2021 View History

  • Become a Living or Fair Wage employer

    Providing fair pay and conditions to employees is a strong indicator of your social value commitment. Consider becoming a fair or living wage employer to formally and publicly make this commitment.

    Completed

    Action status last updated: 05 November 2021

    We are a living wage employer

    Evidence last updated: 05 November 2021 View History

  • Make links between sustainability and any trade union activity

    It might be possible to make connections between trade union representatives and sustainability for mutual benefit. Some unions support 'green rep' networks. The TUC has produced guidance on Greening the workplace

    Not started

    Action status last updated: 17 March 2021
3

Political or economic uncertainty is a real challenge for our business

The business landscape is never static but during periods of significant change planning effectively can be challenging. Adaptability and resilience are vital elements of survival but also enable pro-active businesses to spot opportunities that will also help them thrive. Select this issue to explore ways to ensure business resilience or share your existing approaches.
  • Enlist some support to help you navigate change

    Businesses tend to struggle with similar issues. Explore ways to learn from the lessons of others, network to build a support mechanism and consider how partnerships or collaborations could support business resiliance. You (or your staff) might consider mentoring as a useful starting point.

    Completed

    Action status last updated: 28 March 2023

    We have been working with Lancaster University Centre for Global Eco-innovation, sponsoring a PHD student to work with us to become carbon zero by the end 2025. This programme began in October 2021 and will complete in May 2023. We have since had our target legitimised by SBTi, Science Based Targets Initiative and are on a road map to become carbon zero for our Scope 1&2 by 2025 and our Scope 3 by 2033. EFG are committed to becoming B-Corp certified. We have submitted our application and are in the final stages of accreditation. We believe that all of these initiatives build resilience within our business model.

    Evidence last updated: 28 March 2023 View History

  • Use your size to be responsive and dynamic

    The beauty of a small business is that it can be really responsive to changes in circumstances. Make sure you are using your size to full effect by accessing business support that is specifically tailored to your context, especially if you have ideas for growth or innovation. Here might be a good place to start.

    Completed

    Action status last updated: 05 November 2021

    All of our staff have identified training schemes that they have enrolled on within our local Chambers. These scheme are available to us through local governement funding for business. We have implemented a SHAPE survey also provided through local funding to support the growth and development of SME's. We have participated in a Diagnostics Ahead of Business Resilience Workshop also locally funded in order to support our strategy for growth.

    Evidence last updated: 05 November 2021 View History

1

We are keen to communicate with our customers

An effective and responsible business understands that customers can be your biggest supporters and so it is important to communicate openly and honestly with them.

  • Ensure your staff can be responsive

    Your staff are often at the front-line when it comes to communicating with your customers. Make sure that communications messages are disseminated clearly and effectively so that messages are consistent no matter which messenger is used. Training for front-line staff is likely to be essential to ensure this happens consistently.

    Completed

    Action status last updated: 28 March 2023

    We are working with InspireMe training to put together a training plan for all of our team, with customer service and communication at the heart of the programme.

    Evidence last updated: 16 February 2021 View History

  • Understand that communication is a two-way process

    Find ways to ensure your customers can communicate with you and respond to the stories you are sharing with them. Social media can be a great way to establish dialigue with your clients but an old-fashioned feedback form can be just as effective. Think about what will work for you and your customers.

    Completed

    Action status last updated: 05 November 2021

    EFG seek feedback from our customers in a number of ways, although are looking to improve this ongoing. As key element of our new website under development will be online chat and proactive feedback channels.

    Evidence last updated: 16 February 2021 View History

2

We are keen our business contributes to the UN Sustainable Development Goals (SDGs).

192 Member States of the United Nations (including the UK) agreed new Sustainable Development Goals (SDGs) in 2015. They will need the support of businesses to achieve them. Select this statement to explore how your business can get ready to meet this new global challenge.
  • Find out more about the SDGs

    The Sustainable Development Goals were adopted to end poverty, protect the planet and ensure prosperity for all. They will impact on business practice over the next decade at least as governments are challenged to demonstrate progress against the targets within them.

    Completed

    Action status last updated: 16 February 2021

    EFG are fully committed to the UN SDG in every aspect of our business.

    Evidence last updated: 16 February 2021 View History

  • Know how your business activities can contribute to the SDGs

    Identify how your business activities contribute to the global goals or how they could contribute. A mapping exercise may be needed to identify both risks and opportunities from the SDGs for your business operations.

    Completed

    Action status last updated: 28 March 2023

    We have identified the UN Sustainable Development Goals that we believe we can have the biggest positive impact on. Our primary focus is on SDG’s 8 – Decent Work And Economic Growth, SDG 12 Responsible Consumption And Production, SDG 13 Climate Action & SDG 17 Partnerships For The Goals. Read more about this within our Social & Environmental Impact Report here: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 28 March 2023 View History

  • Include the SDGs as part of your sustainability plans and reporting

    The SDGs could be at the heart of your sustainability activity with targets and evidence of progress part of your journey. Have a look at the South Yorkshire Police Sustainability Strategy to see how they have included the SDGs in the strategy.

    Completed

    Action status last updated: 28 March 2023

    We have engrained the UN Sustainable Development Goals into our articles of association with a primary focus on SDG’s 8 – Decent Work And Economic Growth, SDG 12 Responsible Consumption And Production, SDG 13 Climate Action & SDG 17 Partnerships For The Goals. Read more about this within our Social & Environmental Impact Report here: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 28 March 2023 View History

3

We keep up to date with new technology or approaches to working so we can identify innovation or gains in efficiencies

New technologies or innovative approaches are often crucial to positioning and competitiveness. An efficient and responsible business understands the benefits that come from being efficient with resources.
  • Keep up-to-date with new developments within your sector

    Businesses should make an effort to seek out new innovations within their sector, especially in relation to resource or process efficiency. Are there new options that can future-proof your company from rising costs? Are your customers keen that you offer new and improved products and services. Keeping up-to-date can be crucial.

    Completed

    Action status last updated: 05 November 2021

    EFG maintain ongoing training with our key suppliers as well as attending trade fairs. We work closely with our local Chamber of Commerce to exploit opportunities for improvement.

    Evidence last updated: 16 February 2021 View History

4

We are always looking for ways to win new business

All businesses need a strategy for future growth; financial sustainability is as important as environmental or social sustainability. Responsible businesses are just as keen to win new business, to grow and expand.
  • Ensure your business is 'tender ready'

    Being pro-active about positioning your business to respond to tenders with fast turnaround times can be especially important to smaller organisations. The good news is there is help you can access to make this happen for your business.

    Completed

    Action status last updated: 05 November 2021

    EFG have appointed a new Tender Manager to create and maintain a new tender library to increase the efficiency, win-rate and enable a higher level of tender submissions. We will benchmark our tenders with external support during 2021.

    Evidence last updated: 16 February 2021 View History

5

We are keen to deliver social innovation for our customers

Innovation is required to respond to an uncertain future. Whether this is the re-shaping of a post-pandemic world or responding to challenges presented by the Climate Emergency. Exploring innovation and sharing learning is an essential part of responsible business.
  • Develop socially innovative approaches to benefit people, communities, and the environment.

    Social innovation that benefits people, communities and the wider society are highly sought by customers and especially those in the public sector. Develop plans and embed practice that supports innovation in your business model.

    Completed

    Action status last updated: 14 October 2024

    EFG have a Community Oriented Business Model. This means, that our company is structed to benefit community stakeholders. We have a public commitment to donate 20% of our nett profits to benefit people, communities and the environment each year. https://www.efgoffice.co.uk/charit…

    Evidence last updated: 14 October 2024 View History

  • Develop case studies on existing examples of social innovation

    Share examples of social innovation in practice to both raise the profile of your activity and provide inspiration to others. Leaders continue to push the boundaries of excellent practice and share their approaches for community benefit.

    In progress

    Action status last updated: 14 October 2024

    We demonstrate our social value initiatives within our Impact Report. See here: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 14 October 2024 View History

Environmental Issues and Impacts

Actions selected in this sector will help increase your environmental sustainability. Indicate against actions from this list whether they are in progress, are ready to start or have already completed.

Your issues Your action plan
1

Our business activities use natural resources (energy, water, mined materials, plant or animal products)

All businesses use natural resources. From the energy we use for power to the materials we rely on every day, we are using finite resources that are often damaging to produce or extract. It is important to use resources responsibly opting for renewable or sustainable options where possible. Select this issue to explore actions to help you think about understanding and managing resources or to provide information about how you already do this effectively.
  • Be efficient with resources

    All businesses rely on natural resources to keep them running. Whether you are boiling a single kettle, running a factory or managing a fleet there are ways to minimise environmental impacts and save money. Examine your business processes to see where you can be more efficient and make a plan to do more with less.

    Completed

    Action status last updated: 17 May 2023

    EFG are committed to being carbon net zero by the end of 2033. The products we manufacture and supply, by their nature hold the lions share of our carbon impacts as a business. For this reason we make sure that materiality is considered within the product design process and the specification process for our clients. This means we look at material and component carbon impacts, recyclability and reusability. So far we have ensured that 88% of our core portfolio holds sustainable credentials and we look to increase this year on year. As part of our commitment to understanding product impacts we have developed a carbon measurement tool for furniture that is currently being verified and made open source for the benefit of our customers and the industry.

    Evidence last updated: 17 May 2023 View History

  • Measure your progress

    If you are committing to reducing your energy, water or other natural resources you will need to measure changes in usage over time to engage your staff and also communicate with your customers. Ensure your plans include details of how you measure and monitor your progress over time.

    Completed

    Action status last updated: 17 May 2023

  • Report your resource efficiency

    Reporting your approach to resource efficiency should be part of your communications with customers and other stakeholders. You could make this Action Plan publicly available by clicking the 'share' button to generate a link to you plan you could add to your website.

    Completed

    Action status last updated: 17 May 2023

  • Train for resource efficiency

    Using fewer resources is often something that relies on everyone adapting their approach. Ensure you communicate the importance of resource efficiency by providing staff with access to training. Remember that your staff are usually best placed to help you identify efficiencies - and save you money! If you are a team of one then tell your customers about how you work to reduce your environmental impacts.

    Completed

    Action status last updated: 17 May 2023

    EFG have launched our sustainability objectives to all colleagues in January 2020. We encourage all colleagues, through training and ongoing communication to challenge every decision they make in terms of the impact on the community and environment.

    Evidence last updated: 16 February 2021 View History

  • Understand your resource use

    Even the simplest audit will help you identify the things your business uses so you can consider if you can use less or buy more responsibly. For some things you may need a little help; a smart meter for example could help monitor energy use, tackle consumption and help you save money.

    Completed

    Action status last updated: 17 May 2023

  • Spend to save

    Reducing the natural resources your business uses may require investment. Developing plans to use fewer or renewable resources will save money, reduce reliance on unsustainable materials and demonstrate responsible business practice. Payback periods for investments are shortening and it is worth reviewing the feasibility of investment regularly. You may also be able to access an interest-free loan

    Completed

    Action status last updated: 17 May 2023
2

Our goods (or our people) travel

Whether your people or your goods travel there are impacts on health and wellbeing, the environment and, of course, the bottom line. Select this issue to explore actions suggesting sustainable travel options for your business or to provide information about your existing activities in this area.
  • Explore your sustainable travel options

    An efficient and responsible business will be striving to reduce dependence on polluting vehicles, exploring low carbon options and sourcing goods and services locally where possible. This will have environmental benefits, promotes health and wellbeing as well as impacting on your bottom line. Start by considering if the need for travel is business critical and then explore the most sustainable options that meet your needs. Useful starting points for your planning include Sustrans and the Energy Saving Trust.

    Completed

    Action status last updated: 17 May 2023

    EFG have implemented many initiatives to reduce the impacts of travel as a business. Some of the most impactful initiatives we have implemented are the following: 1. Flexible Working - allowing our teams to work from home in a pattern that best suits them. WFH just once per week reduces their commuting emissions by 20% 2. Car Share Scheme - encouraging our teams to share the commute where possible has halved the emission impacts for those that have chosen to participate. 3. Electric Car Scheme - we have implemented a support scheme that makes owning an electric vehicle more financially accessible. In the 2 years that this has been implemented we have supported 4 employees in their transition - reducing their carbon impacts beyond their commute and into everyday life. The estimated impacts of this is 7.2 tonnes of C02 saved in emissions. By comparison, it would take 340+ fully grown trees to absorb this amount of carbon in a year. 4. We implemented a public transport policy which directs staff to consider using the train network from meetings where suitable. 5. We have upgraded our fleet of delivery vehicles to reduce day-to-day business emissions and annually review this until emission free vehicles become available.

    Evidence last updated: 17 May 2023 View History

  • Offer sustainable travel options

    Whether updating your fleet, encouraging lift sharing or remote working for your staff or incentivising certain kinds of travel there are ways to make travelling sustainably part of your culture. Highlighting public transport options for your visitors, having somewhere for staff to store bikes securely or considering a government-supported cycle-to-work scheme might all be ways you can support sustainable travel. Try to extend the range of sustainable travel options you promote over time and think about linking to regional plans where possible.

    Completed

    Action status last updated: 05 November 2021

    EFG have implemented many initiatives to reduce the impacts of travel as a business. Some of the most impactful initiatives we have implemented are the following: 1. Flexible Working - allowing our teams to work from home in a pattern that best suits them. WFH just once per week reduces their commuting emissions by 20% 2. Car Share Scheme - encouraging our teams to share the commute where possible has halved the emission impacts for those that have chosen to participate. 3. Electric Car Scheme - we have implemented a support scheme that makes owning an electric vehicle more financially accessible. In the 2 years that this has been implemented we have supported 4 employees in their transition - reducing their carbon impacts beyond their commute and into everyday life. The estimated impacts of this is 7.2 tonnes of C02 saved in emissions. By comparison, it would take 340+ fully grown trees to absorb this amount of carbon in a year. 4. We implemented a public transport policy which directs staff to consider using the train network from meetings where suitable. 5. We have upgraded our fleet of delivery vehicles to reduce day-to-day business emissions and annually review this until emission free vehicles become available.

    Evidence last updated: 17 May 2023 View History

  • Understand the travel impacts of your business

    Determine what moves from A to B as part of your business operations and exactly how things are transported. This will help you develop a baseline for your sustainable travel plan or simply help you make the most obvious changes to your business practice. Even if road travel is critical to your business efficiencies are possible. Read about efficient-driving or explore energy efficient products.

    Completed

    Action status last updated: 05 November 2021

    Our largest travel impacts are our delivery vehicles. We measure our travel carbon footprint annually and set plans to reduce impacts on balance with our business needs. Examples of how we do this are; 1. Route planning - we plan our delivery routes in a way that reduces mileage and fuel such as grouping deliveries in close proximity. 2. We have refreshed our logistics fleet to reduce our carbon further 3. Our drivers have all recently completed an Eco-driving course to ensure we are making the best of our vehicles.

    Evidence last updated: 17 May 2023 View History

  • Share sustainable travel stories

    Sharing positive stories helps create a positive culture either among your staff or with your customers. You can use them to demonstrate how new behaviours are being encouraged and report on benefits. Even the smallest initiatives can be an excuse to tell a positive story about your business.

    Completed

    Action status last updated: 28 March 2023

    Following the implementation of our Electric car policy we were able to share the positive outputs with our staff and customers. Our Electric Car Scheme has saved 1.8 tonnes of CO2 in it's first year. That’s the equivalent of 86 fully grown trees. Small choices, big changes. We have since had 3 more staff members transition from traditional vehicles to electric cars and can't wait to see the results for next year. You can read more in our Social & Environmental Impact Report here: https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 17 May 2023 View History

3

Our business generates different types of (non-food) waste

Excellent businesses understand their waste streams and take steps to manage them proactively. This is not only better for the environment, as resources can be re-used or recycled rather than being sent to landfill but better waste management is also likely to save you money. Waste may also actually be a procurement issue; looking at purchasing choices to reduce waste at source can result in less waste being produced (which would reduce associated waste disposal costs). Select this issue to explore actions to help you think about understanding and managing waste or to provide information about how you already do this effectively.
  • Engage for waste reduction success

    Helping your staff, customers or other stakeholders understand how you are trying to reduce waste will help them to help you. Encouraging re-use or sharing can create a culture of efficiency and reduce running costs. Consider who can help think about waste at the point of purchasing to reconsider use of disposables or to avoid over-ordering. Training staff on waste reduction is also a great way to get them involved.

    In progress

    Action status last updated: 16 February 2021

    EFG have an integrated waste policy across our supply chain from the packaging in the products we sell to the waste we generate in our operations. We are working ongoing with our suppliers to minimise the packaging required to protect the product we sell and eradicate plastics by the end 2021 entirely form our waste streams.

    Evidence last updated: 16 February 2021 View History

  • Plan for waste reduction

    Understanding your waste streams will help you work out how to reduce the amount you produce. This could mean buying different products, finding ways to re-use certain items or increasing recycling rates. Having a plan to reduce waste will help you monitor progress and you can share it with others.

    In progress

    Action status last updated: 16 February 2021

    EFG are zero to landfill. We are working ongoing in a programme of continual improvement to reduce the packaging on the products we supply. We will be plastic free by the end 2022

    Evidence last updated: 05 November 2021 View History

  • Understand your waste streams

    Understanding the waste your activity produces and why it is produced is an important first step to reducing it. There are a range of tools that can help you with this process.

    Completed

    Action status last updated: 16 February 2021

    We have a long standing and complete understanding of the waste we produce and operate zero to landfill through our waste contractor Biffa.

    Evidence last updated: 16 February 2021 View History

1

We are keen to communicate our environmental or sustainability commitments and performance

Having sustainability policies and plans embedded within your business provides an opportunity for you to communicate your ambition and progress. This might help you demonstrate leadership in your sector, align with your customers' values or simply enhance your position in the marketplace. Select this issue to explore ways to communicate your sustainability journey or to share your existing good practice.
  • Demonstrate progress against this action plan

    At least one of your customers has encouraged you to use this tool to generate an Action Plan. The simplest way to keep them informed is to update it regularly with your progress. You can also use the 'EXPORT PLAN' button at the bottom of the page to send it directly to individuals, such as potential new customers. You could also add it to your website, if you have one, to make a more public statement.

    Completed

    Action status last updated: 05 November 2021

    We will be sharing this updated report with our University Frameworks

    Evidence last updated: 05 November 2021 View History

  • Measure environmental impacts across your business

    A business can investigate its environmental performance offsite as well as on-site. Making step-wise efficiency improvements within your supply chain can help businesses to sell their products more competitively, increasing market share.

    Completed

    Action status last updated: 14 October 2024

    We measure our impacts annually, producing targets, initiatives and a report to communicate progress each year. https://www.efgoffice.co.uk/wp-con…

    Evidence last updated: 14 October 2024 View History

2

We are keen to manage our response to the challenge of sustainability in a structured and transparent manner

How an organisation manages its response to sustainability is an important indicator of its commitment. It also demonstrates an understanding of how sustainability interacts with core business practice. Governance structures need to include sustainability, which may require adapting them or even creating new ones. A well-developed governance structure usually makes it easier to set targets and report on and celebrate your sustainability activities.
  • Establish a governance structure to strategically manage your commitment to sustainability

    Your governance structure will depend not only on the size and scale of your business but also how it is structured. Governance can range from a small group of staff to external committees with dedicated staff. It is also acceptable to embed sustainability into existing governance structures. Consider diversity and inclusion as part of developing your governance structures to ensure a range of voices are heard and scrutiny comes from a range of perspectives.

    Completed

    Action status last updated: 18 May 2023

    We formed a sustainability and charity committee in 2019 who take a lead in our sustainability activities and direction. We will add a more formal governance and structure during our journey towards BeCorp certification.

    Evidence last updated: 16 February 2021 View History

3

We use FSC Accredited Timber
  • We use FSC accredited timber and have full certification

    Completed

    Action status last updated: 27 April 2018

    All of our timber purchased is FSC and we hold a full chain of custody

    Evidence last updated: 16 February 2021 View History

  • Provide a re-use/recycle scheme for our customers for unwanted used furniture.

    We will undertake a full review and enhancement of our re-use, recycle scheme to increase take-up and relevance.

    Completed

    Action status last updated: 05 November 2021

    We have started this review and identified a new partner We will relaunch the scheme by end September 2021

    Evidence last updated: 16 February 2021 View History

4

We do not send any waste to Landfill
  • We do not send waste to landfill

    Completed

    Action status last updated: 16 February 2021

    EFG have been zero to landfill since 2007. We audit our waste provider Biffa to ensure that this remains the case ongoing.

    Evidence last updated: 16 February 2021 View History

5

We have in place a Furniture Reuse / Recycling Scheme
  • Our reuse/recycle scheme

    Completed

    Action status last updated: 18 May 2023
6

We monitor and target Carbon Footprint Reduction
  • Our Carbon Footprint Reduction

    In progress

    Action status last updated: 18 May 2023
7

We are keen to strengthen our commitment to carbon reduction in the light of the climate emergency

The UK Government has legislated for 'net zero' greenhouse gas emissions to help halt climate change. Leading businesses are making their own commitments to achieving net-zero and making plans to reduce their carbon emissions. This is a complex and long-term ambition requiring appropriate planning and investment.
  • Understand the carbon impact of your business

    Understanding the carbon impacts of your business operations is an important first step in developing an action plan to help you manage and reduce them. Broadly this means looking at the energy you consume, travel and transport, waste production the type of catering you provide and the impact of the products you purchase. This activity is the first step in developing a carbon action plan. This survey developed by the University of Leicester is a useful way to identify the types of data you will need to gather and You can also use a carbon calculator tool such as this one from the Carbon trust

    Completed

    Action status last updated: 18 May 2023

  • Develop and implement a carbon action plan

    A carbon reduction plan will enable you to demonstrate your commitment to de-carbonisation and evidence that you are responding to the climate challenges in a focussed way. It will detail your key impact areas and detail your plans to reduce them. Use this editable template to get you started.

    Completed

    Action status last updated: 14 October 2024

  • Provide carbon literacy training for staff

    Changing staff behaviours is at the heart of reducing carbon emissions (particularly in the short-term). Providing meaningful training and support for staff so they can become carbon literate and understand carbon impacts as they relate to your organisation will help them take action. Many organisations are exploring the carbon literacy project as a way forward.

    In progress

    Action status last updated: 18 May 2023

  • Achieve carbon reduction certification (Carbon Trust Standard, Planet Mark or equivalent)

    It may be appropriate for your organisation to obtain certification that provides assurance in relation to your carbon reduction activities. Organisations, operations and products can all be certificated, consider which might be relevant to your context. The Carbon Trust might be a good place to start this exploration.

    Completed

    Action status last updated: 18 May 2023

  • Report against your carbon reduction commitments

    Regular reporting of progress against carbon reduction commitments is recognised as good practice. This could include a mixture of progress against specific targets and case studies and examples of projects.

    Completed

    Action status last updated: 18 May 2023

  • Consider carbon offsetting

    Important! It is best to look at carbon offsetting after you have reduced your carbon footprint as much as you can first. Carbon offset schemes allow individuals and companies to invest in environmental projects around the world in order to balance out their own carbon footprints. The projects are usually based in developing countries and often designed to reduce future emissions. However there are also options around offsetting projects locally to support the communities where you are based. For a fuller overview please see this briefing note NETpositive Futures has produced.

    Completed

    Action status last updated: 18 May 2023
8

We set (or want to set) targets to improve our sustainability

Setting clear, measurable targets is an important element of any organisation's commitment to sustainability. Targets to reduce your negative impacts will be important but a more holistic view will also demonstrate your commitment to society and the economy. Select this issue to consider how best to use targets in your business or to capture how you already do this effectively.
  • Develop an environmental or sustainability policy

    A policy is a simply written statement outlining your organisation's commitment to managing environmental or sustainability impacts. It outlines the key areas of your business you hope to improve and so can include environmental, social and/or economic considerations and targets. You could use this Action Plan as the basis of your policy as it provides an overview of sustainability areas for you to focus on.

    Completed

    Action status last updated: 05 November 2021

    We review our Environmental and Sustainability Policies ongoing. We will be agreeing new targets by end April 2021. We will start the process of becoming carbon net zero by end 2025. We will start in April 2021 the process towards BeCorp certification by end 2022

    Evidence last updated: 16 February 2021 View History

  • Share sustainability stories of your business

    A simple blog post, a conversation with your customers or an update on your website is enough to share your progress, large or small. Think about developing a case study to showcase your work. Even the smallest initiative can be an excuse to tell a positive story about your business.

    Completed

    Action status last updated: 05 November 2021

    We post regularly about our sustainable product portfolio on our website and social platforms

    Evidence last updated: 05 November 2021 View History

9

We have opportunity to enhance or support biodiversity

Even the smallest sites can provide a home to wildlife and so taking opportunities to enhance habitats and consider the biodiversity on sites you directly manage is always worthwhile. Your operations might also impact on biodiversity more broadly through products you source and this should also be considered. Select this issue to explore actions to help you enhance biodiversity or to provide information about how you have already taken action in this area.
  • Enhance the biodiversity of the sites you manage

    Even the smallest site (including the garden of a humble home office) can offer refuge to wildlife. There are lots of resources available to help you start thinking about how best to encourage biodiversity but the Wildlife Trust is a great place to start. If you have large or multiple sites you could be providing both a habitat for wildlife and creating spaces that benefit the wellbeing of your staff, customers or visitors. There may also be compliance issues you should be aware of as a minimum. If you are developing plans for your business ensure they are aligned with regional or national Biodiversity Action Planning initiatives that may be in place.

    Completed

    Action status last updated: 05 November 2021

    As part of the National Trust campaign, each of our employees planted a tree around the perimeter of our premises. We have maintained these for 3 years and are now in our first season of fruiting which will further support local wildlife and encourage biodiversity. We are also in the second year of EFG Grow - a staff lead project encouraging and facilitating outdoor gardening and growing based onsite. The project has benefits that are two fold - it has created a space that benefits the wellbeing of staff aswell as enhancing the habitat for local wildlife.

    Evidence last updated: 18 May 2023 View History

  • Consider biodiversity you may affect indirectly

    The products and services central to your business operations are likely to impact on biodiversity across the globe and well beyond your direct control. Ensure your procurement processes consider biodiversity as part of your commitments to ethical or responsible purchasing. Make commitments that relate to protecting ecologically sensitive habitats part of your approach to sustainability and reporting if appropriate.

    Completed

    Action status last updated: 18 May 2023

    EFG UK are proud to have measured and offset 100% of our Scope 1& 2 emissions with Ecosphere+ in our first reporting year. This means that we know that when we deliver products to our clients, we know they’re saving the threatened rainforest. Places like the Nii Kaniti project in Peru, that focuses on protecting rainforest and avoiding deforestation on community land through scaling up sustainable community forest management. It integrates conservation activities that put a value on indigenous-led development with FSC® certified timber extraction and cacao agroforestry. By supporting this project we’ve helped protect more than 127,000 hectares of critical rainforest ecosystem, the project has reduced global emissions by 2.5 million tonnes of CO2 to date. For more details on this project please take a look through our Social & Environmental Impact Report: https://impact-reporting.com/wp-co… Or contact Jennifer Wakefield our Communications & Sustainability Manager at jennifer.wakefield@efgoffice.co.uk for a conversation.

    Evidence last updated: 18 May 2023 View History